Privacy Policy

RevSpan (“RevSpan,” “we,” “us,” or “our”) provides customer communication and lead recovery technology for service businesses. This Privacy Policy describes how information is collected, used, and protected when individuals interact with RevSpan-enabled services.

We may collect information provided directly by users or generated through interactions with RevSpan-enabled services, including:

• Name
• Telephone number
• Service request information
• SMS message content
• Call and message timestamps
• Appointment information
• Other information voluntarily provided during a customer-service interaction

Information may be used to:

• Respond to customer service inquiries
• Facilitate communication between customers and service businesses
• Qualify and route service requests
• Schedule or coordinate service appointments
• Maintain communication records
• Operate, secure, and improve RevSpan services
• Comply with applicable legal obligations

When a user has consented to receive SMS communications through a RevSpan-enabled service, messages may include customer-service responses, service-request questions, appointment information, and related transactional communications.

Message frequency varies depending on the customer's interaction and service request.

Message and data rates may apply.

Users may reply STOP at any time to stop receiving SMS messages and may reply HELP for assistance.

We do not share, sell, rent, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Mobile information may be processed by service providers solely as necessary to operate and deliver the requested communication services, subject to appropriate confidentiality and data-protection obligations.

RevSpan may use service providers that assist with hosting, communications, data storage, analytics, security, and operation of our services. These providers may process information only as necessary to provide services to RevSpan.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Information is retained only for as long as reasonably necessary to provide our services, meet legitimate business needs, and satisfy applicable legal requirements.

You may opt out of SMS communications at any time by replying STOP.

For assistance regarding SMS communications, reply HELP.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Questions regarding this Privacy Policy may be submitted through the contact information provided at revspan.io.

RevSpan
https://revspan.io